Technical Support Resources Help
Wireless Syncing
Because the kits are pre-programmed, you shouldn't experience any issues, as we test them before sending them to you. If you experience set-up issues, please click on the green support link or call our team for assistance.
NOTE: If the panel has been reset by the installer or end user for any reason. KITSEC will charge a fee to reprogram the panel; this might be that the whole kit and gear is returned to Kitsec for programming, (installer or end user will need to pay for this fix) or the installer will need to call for support while onsite to get support with re-programming and this will incur a charge for the time on the phone to reprogram.
All Hardware is covered by a 5 year warranty - this is for the gear only - We will not cover any costs for installation time or travel time; the warranty is for hardware only.
Alarm
Guides
Technical sheets for our devices, motion sensors, and alarms: click on the Browse Manual button. If you adding any other gear not originally supplied in the kits when first purchased, it will require additional programming so please choose your kits correctly to avoid not having the right gear for your install.
Extra costs will be charged for any extra gear that needs to be installed onsite - this requires a charged phone call from the installer to our team to program new gear to the existing system. The kits and systems must be installed by a licenced installer.
TECHNICAL ASSIST
Support available - MON – FRI:
08:30 – 17:00 AEST
To receive additional aid, please complete this form. We must verify that you are a professional licensed security installer rather than the end user. Kindly fill out the fields on the right. We appreciate your patience as we help resolve your issue. Please note: It is important to order the correct gear in your initial order; adding gear after will be an issue for programming and will require on-site programming and additional costs for gear and programming. To avoid this, please call our team so you know what to order.
NOTE: If the panel has been reset by the installer or end user for any reason. KITSEC will charge a fee to reprogram the panel; this might be the whole gear returned to Kitsec for programming, or the installer will need to call for support, and this will incur a charge for the time on the phone to reprogram.
All Hardware is covered by a 5-year warranty - this is for the gear only. We will not cover any cost for installation time or travel time; the warranty is for hardware only. Thank you for your understanding.
GENERAL ENQUIRIES
If you are an end-user or not a licensed installer, please use this form to get in touch with our team for general assistance or information regarding our security systems. Thank you kindly - KITSEC team